FAQs

Installation

The vast majority of our products are provided with instillation manuals guiding you step by step on how to get your product installed and running.

If you would rather have a team deliver and install your product we are more than happy to arrange this so, please get in touch for further details.

 

Shipping

Our products ship 1-2 days after you placed the order.

All orders to mainland UK delivery estimates - 3-7 working days. Order shipping & delivery times will vary based on the size and weight of the products.

Products on back-order will have a 6 week manufacturing wait before being shipped 

Products being shipped outside of mainland UK will have an additional shipping fee which is calculated at checkout depending on your delivery address. 

 

What will I receive following my order?

We will send you an email with the item information & prices.

Can I cancel my order?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.

What is the exchange/return policy?

We value our customer experience. If you have any problems with our products, we will gladly fully refund you or organise an exchange if the product is in the condition you received and is within 14 days of your purchase.


Step 1: E-mail us with your order # and name.

-With a subject of (Refund Request);

-List your product and why you want to return it.


Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.


Step 3: Ship your item back to us. Once we receive it, we will inspect it.


Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account.

 

I inserted the wrong shipping address!

If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.