Returns & Exchange Policy

In addition, we offer a 14 day return option after the delivery of the item. In this time, we offer you an exchange or a refund on gym equipment returned to our warehouse within 14 days of return request being approved.

First Step of a Return - Let us Know You Wish to Return Your Goods

You need to ensure that you have all of the original packaging so that we are able to resell the goods. Our ability to resell the goods help you because that is the only way that we can offer this flexible service. When returning the goods please ensure that you have the "Return Merchandise" application filled out and authorised by a staff member of Prime Training Gear. You need to do this within 14 days of purchasing your goods. To obtain a Return Merchandise Authorisation (RMA), please contact Prime Training Gear by email at support@primetraininggear.com. We will credit your purchase immediately upon receipt of the returned item and it has been inspected. We arrange a courier to pick up the goods when you are ready from a safe and easy to access ground floor location. Prime Training Gear reserves the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. Any promotional items received when purchasing the goods that are to be returned must also be returned or paid for in full.

Do You Want and Exchange, Upgrade or Refund?

Please also notify us whether you want an alternative piece of gym equipment or a refund before we make the visit to your location to pick up.

Check Your Return Includes Everything That you Were sent by us.

To save you time, money and angst, please check that all manuals, parts, tools, spares, boxes and gym equipment is packaged and ready for the courier service. The courier drivers are not able to repack for you. They simply take the gym equipment back into the warehouse.

Do Your Wish to Use an Alternative Courier?

No problem, but please bear in mind that only our couriers are insured for any loss or damage in transit and your elected courier will need to have this facility in place. You will need to ensure that your courier service receives a signature from our warehouse when the goods are received. Please contact us for the current warehouse address.

Please Return Goods in Original Packaging

Customers should retain the original packaging material for at least 30 days; in the event of the item being returned to Prime Training Gear. We cannot accept goods returned in non-original packaging. You may return the goods so long as they are returned in their original packaging and that you pay for the freight back to the warehouse. This shipping amount will simply be deducted from the refund amount. If your notification for this is received by us more than 7 days after purchase then we will deduct the cost of installation and delivery before refunding you. If we receive notification within 7 days then you will pay only the return carrier costs.

Return Shipping is for the Buyers Account

You must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during shipment, which you will be liable for. For your convenience we will simply deduct the shipping costs from your refund. Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost incurred by Prime Training Gear.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (hereinafter referred to as The Regulations) if you are a consumer in terms of the Regulations you have a right to cancel your order for any item purchased from this catalogue for a full refund. This does not apply to items made to your specification and perishable goods.

Cancellations

If you wish to cancel your order and return your goods then you must write to us by email to support@primetraininggear.com either before your order is despatched or within 14 days of delivery of your item(s), quoting your order number. If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges.

Damages

If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s) it is your responsibility to return the item(s) at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery. Please see our shipping and delivery information for terms regarding collection of faulty and damaged products or short deliveries.